Privacy policy
Last updated: July 21, 2026
Pinnacle Products operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience (the “Services”).
Pinnacle Products is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, process and disclose your personal information when you visit, use or make a purchase through the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information is collected, used and disclosed as described below.
PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or information that has been properly de-identified so that it can no longer reasonably identify you.
Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact information, including your name, billing address, shipping address, telephone number and email address.
- Financial and payment information, including payment method, payment confirmation, transaction details and other payment-related information. Payment card information is generally processed securely by Shopify and the applicable payment provider.
- Account information, including your username, password, preferences and account settings.
- Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
- Communications with us, including information provided when submitting a customer-service enquiry or contacting us.
- Device information, including information about your device, browser, network connection, IP address and other online identifiers.
- Usage information, including information about how and when you interact with or navigate the Services.
- Inferences or preferences derived from the information above, where permitted by law.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, place an order, complete a form or communicate with us.
- Automatically through the Services, including through your device, cookies and similar technologies.
- From service providers that supply technology, payment, fulfilment, shipping, analytics or customer-support services on our behalf.
- From Shopify and our other business, advertising or technology partners.
- From other third parties where permitted by applicable law.
HOW WE USE PERSONAL INFORMATION
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.
Providing and Improving the Services
We use personal information to:
- Process payments and fulfil orders.
- Arrange shipping and delivery.
- Process returns, refunds, exchanges and cancellations.
- Create, maintain and manage customer accounts.
- Remember preferences and products that may interest you.
- Provide order, account and delivery notifications.
- Enable product reviews and other customer features.
- Recommend relevant products.
- Improve, personalise and maintain the Services.
- Perform our contractual obligations to you.
Marketing and Advertising
Where permitted by law, we may use personal information to send marketing or promotional communications by email, text message or other channels.
We may also use information about your activity to display advertisements or product recommendations through our Services or other websites.
Where consent is required, we will request it before sending marketing communications or using information for targeted advertising. You may withdraw your consent or unsubscribe at any time.
Security and Fraud Prevention
We may use personal information to:
- Authenticate customer accounts.
- Provide a secure shopping and payment experience.
- Detect, investigate and prevent fraudulent, illegal, unsafe or malicious activity.
- Protect our customers, business and the public.
- Secure and maintain the Services.
You are responsible for keeping your account credentials secure and should not share your password or other access details with anyone.
Communicating With You
We use personal information to:
- Provide customer support.
- Respond to questions and complaints.
- Communicate about orders, returns, deliveries or accounts.
- Maintain our customer relationship with you.
Legal and Regulatory Purposes
We may use personal information to:
- Comply with applicable laws and legal obligations.
- Respond to valid legal processes and lawful government requests.
- Establish, exercise or defend legal claims.
- Investigate potential or actual disputes.
- Enforce our Terms of Service and other policies.
- Protect our legal rights and those of our customers and others.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.
This may include disclosure:
- To Shopify and service providers that perform functions on our behalf, including payment processing, information technology, analytics, cloud storage, customer support, order fulfilment and shipping.
- To business and marketing partners that help us provide advertising or marketing services, where permitted by law.
- When you direct, request or consent to disclosure, such as when information must be provided to a shipping company or when you use a social-media integration.
- To our affiliates or members of our corporate group, if applicable.
- In connection with a merger, acquisition, financing, restructuring, sale of assets, insolvency or similar business transaction.
- To comply with legal obligations, court orders, subpoenas, search warrants or lawful government requests.
- To enforce our Terms of Service or other policies.
- To protect or defend the Services, our rights or the rights and safety of customers or others.
We do not require customers to consent to unnecessary disclosure as a condition of purchasing products.
TARGETED ADVERTISING AND DATA SHARING
Shopify and certain marketing partners may use information about your interactions with our store and other websites to provide personalised services, product recommendations or advertising.
Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
You may exercise applicable opt-out rights through:
https://pinnacleproductshq.com/pages/data-sharing-opt-out
Where legally required, we will obtain consent before using non-essential cookies or similar technologies.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to host, operate, protect and improve the store.
Information submitted through the Services may be transmitted to Shopify and other service providers located in countries outside your country of residence.
We may use Shopify features that process information from your interactions with our store, Shopify and other Shopify merchants to help protect, operate and improve the Services.
In certain circumstances, Shopify is responsible for processing personal information and responding to requests concerning its use of that information.
You can learn more about Shopify’s privacy practices and exercise applicable privacy rights through:
https://privacy.shopify.com/en
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not operated or controlled by us, you should review that third party’s privacy policy, security practices and terms.
We do not control and are not responsible for the privacy, security, accuracy or reliability of independent third-party websites.
Information you disclose through public or semi-public platforms, including social-media platforms, might be viewable and used by other users or third parties.
Including a link through the Services does not necessarily mean that we endorse the third-party website, its content or its operator.
CHILDREN’S PERSONAL INFORMATION
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16 years of age.
SECURITY OF PERSONAL INFORMATION
We take reasonable administrative, technical and organisational measures intended to protect personal information.
However, no security system is completely secure or impenetrable, and we cannot guarantee perfect security. Information transmitted over the internet may also be at risk while in transit.
Please do not use unsecured channels to send us sensitive or confidential information.
RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The appropriate retention period may depend on:
- Whether the information is needed to maintain your account.
- Whether it is needed to provide the Services or fulfil an order.
- Legal, accounting or tax obligations.
- Fraud prevention and security requirements.
- The establishment, exercise or defence of legal claims.
- The resolution of disputes.
- Enforcement of contracts and policies.
When personal information is no longer reasonably required, we will delete or anonymise it where legally and technically appropriate.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute and may apply only in particular circumstances.
Right to Access or Know
You may have the right to request information about the personal information we hold about you and how it is used.
Right to Delete
You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate or incomplete personal information.
Right to Data Portability
You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another organisation where technically feasible.
Right to Opt Out of Sale, Sharing or Targeted Advertising
Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
You may submit an applicable opt-out request through:
https://pinnacleproductshq.com/pages/data-sharing-opt-out
If you visit our website with a recognised Global Privacy Control signal enabled, we may treat it as an opt-out request for that browser and device where required by applicable law.
If the device can be associated with a Shopify account, Shopify may also apply the request to that account.
More information about Global Privacy Control is available at:
https://globalprivacycontrol.org/
Other than legally recognised signals such as Global Privacy Control, we might not respond to general “Do Not Track” browser signals.
Managing Communication Preferences
You may unsubscribe from promotional emails at any time using the unsubscribe link contained in those emails.
After opting out of promotional communications, we may continue sending non-promotional messages concerning orders, transactions, deliveries, security or your account.
ADDITIONAL UK AND EEA RIGHTS
If you live in the United Kingdom or European Economic Area, you may have additional rights, subject to applicable exceptions and limitations.
These may include:
- The right to object to certain processing.
- The right to request restriction of processing.
- The right to withdraw consent where processing is based on consent.
- The right to complain to a data-protection authority.
Withdrawing consent does not affect the lawfulness of processing performed before consent was withdrawn.
You can exercise applicable rights by contacting us using the details below.
Information about Shopify’s privacy practices is available at:
https://privacy.shopify.com/en
EXERCISING YOUR RIGHTS
You may exercise applicable privacy rights through the options provided on the Services or by contacting us using the details below.
We will not unlawfully discriminate against you for exercising a privacy right.
We may need to verify your identity before processing a request, as permitted or required by law.
Where applicable, you may authorise another person to submit a request on your behalf. We may require evidence that the representative is authorised to act for you and may ask you to verify your identity directly.
We will respond within the period required by applicable law.
COMPLAINTS
If you have a complaint about how we process personal information, please contact us first using the details below.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local privacy or data-protection authority.
Information about European Economic Area supervisory authorities is available at:
https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
INTERNATIONAL TRANSFERS
We may transfer, store and process personal information outside the country in which you live.
When personal information is transferred outside the European Economic Area or United Kingdom, we will use a legally recognised transfer mechanism where required.
These mechanisms may include:
- The European Commission’s Standard Contractual Clauses.
- The United Kingdom’s approved international data-transfer agreements or addenda.
- Transfer to a country officially recognised as providing an adequate level of protection.
- Another lawful transfer mechanism permitted by applicable data-protection law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, the Services, legal requirements or other operational reasons.
When we update the policy, we will publish the revised version on this website and update the “Last updated” date.
We will provide additional notice when required by applicable law.
CONTACT
If you have questions about our privacy practices, this Privacy Policy or wish to exercise an applicable privacy right, please contact us:
Email: info@pinnacleproductshq.com
For the purposes of applicable data-protection laws, Pinnacle Products is the controller of your personal information.