SHIPPING & HANDLING
FREE SHIPPING ON ALL ORDERS
We currently ship to:
- Australia
- Canada
- New Zealand
- United Kingdom
- United States
Standard shipping is free for all orders delivered to these countries.
ORDER PROCESSING
Orders normally require 1–4 business days for verification, quality checks, preparation and packaging before dispatch.
Business days are Monday to Friday and exclude public holidays. Orders placed during weekends or public holidays will begin processing on the next business day.
ESTIMATED DELIVERY TIME
After dispatch, standard delivery normally takes approximately 7–14 business days.
The estimated total time from placing your order to delivery is therefore approximately 8–18 business days.
These delivery times are estimates and are not guaranteed. Delivery may occasionally take longer because of customs processing, carrier delays, severe weather, public holidays, high seasonal demand, remote delivery locations or other circumstances outside our reasonable control.
ORDER TRACKING
When your order has been dispatched, you will receive a confirmation email containing your tracking number.
You can track your order at any time using the following page:
https://pinnacleproductshq.com/apps/17TRACK
Please allow up to 3 business days after receiving your shipping confirmation for tracking information to become active.
MULTIPLE PACKAGES
Products may be dispatched from different fulfilment locations. If your order contains multiple products, they may arrive in separate packages and at different times.
You will not be charged any additional shipping fees when an order is divided into multiple packages.
DELIVERY ADDRESS
Please check that your delivery name, address and postal or ZIP code are complete and accurate before submitting your order.
If you notice an error, contact us immediately at info@pinnacleproductshq.com.
We will try to correct the address before dispatch, but we cannot guarantee that changes will be possible after an order has entered processing or has been shipped.
CUSTOMS AND IMPORT CHARGES
International orders may be subject to customs procedures, import taxes or duties imposed by the destination country.
Where these charges are not collected at checkout, they may be payable by the recipient. Such charges are imposed by local authorities and are outside the control of Pinnacle Products.
DELAYED ORDERS
If your tracking information has not updated for more than 7 business days or your order has not arrived within 30 business days after dispatch, please contact us at info@pinnacleproductshq.com.
Include your full name and order number so that we can investigate the shipment with the carrier.
LOST OR DAMAGED PACKAGES
If your order arrives damaged, is confirmed lost in transit or contains an incorrect product, please contact us as soon as possible.
Include your order number and, where relevant, clear photographs of the product and packaging. We will review the matter and provide an appropriate replacement, refund or other remedy in accordance with our Return and Refund Policy and applicable consumer law.
CONTACT US
If you have questions concerning shipping or delivery, contact us at:
info@pinnacleproductshq.com